Business Process Outsourcing (bpo) = Global Fusion
'Globalism' Sweeps The World
Increasingly the world of business is uniting to tackle people/business & political concerns. This raised focus on collaborative synergies is reshaping corporate strategies and also transforming competition...as even competitors sometimes come together to jointly grow the markets/lobby for concessions from governments or form business interest groups. All this is the new face of globalization - called 'globalism'.
Similar to fusion emits limitless energy, business fusion by means of the spread of globalism is delivering limitless opportunities for growth today and tomorrow. Outsourcing is one of the trends of this globalism as business get together on a shared expertise basis for jointly putting lasting value to their mutual bottom-lines.
BPO & Global Fusion
The present consultative BPOs are a unique example of 'global fusion' where different cultures and processes 'fuse' to release an enormous energy viz. worker enthusiasm and considerably higher revenues too. Many BPO employ expatriate multicultural staff from several countries to deliver integrated BPO i.e. both the contact center as well the IT needs of its global clients. This leads to immense benefits to both service providers as well their workforce as people from different cultures take pleasure in working together towards the same business goal and there are immense cross learnings for everyone in terms of process innovations and cultural bonding.
The other fusion is at the outsourced business process level as it seamlessly integrates with client process & global operations.
BPO vendors are then in a position to cost their customers on the value they deliver instead of the typical model of effort based costing. This way the clients don't have to pay for any service/personnel in-efficiencies. Hence client engagements at BPOs regularly grow up the value chain and this business fusion is an excellent win for clients, excellent for employees, wonderful for outsourcing service providers and even greater for India as a trailblazing destination for BPO innovations!
Global Transformations
Companies who outsource are those who encounter higher pressure to provide global integration. Based on a current report, rising majority of companies currently use outsourcing as a transformational vehicle. A vital feature of taking on business process transformation by means of a BPO model is that the process improvement stages can usually be funded by the savings released in the initial outsource, particularly if this entails labour cost savings via a low-cost off shoring location.
BPO providers with core skills in technology and systems integration take the risk out of implementing automation, and their investment in IT infrastructure is an inherent benefit of BPO. BPO is areality of good business life. It carries on to grow and make its mark as a prime mover in cutting costs and generating efficiency.
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