Business Growth And Increase Profit By Knowing Your Customer - Happyunhappy

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With customer expectations continually rising

, the wider business community is becoming aware of the value and role that Customer Service plays, in achieving success. Increasing competition (profit or nonprofit) is forcing businesses to pay much more attention to customers satisfaction by providing strong Customer Service. The Awards promote Excellence, Best Practice and Innovation in customer service while highlighting its importance among today"s business fraternity.

Good customer service is all about bringing customers back. And about sending them away Happy Unhappy enough to pass positive feedback about your business to others, who may then try the product or service you offer for themselves and in their turn become repeat customers. The Award winners were selected by an Awards Committee that judged the Nominees on criteria such as Leadership, Business Impact, and Customer Focus.

Happy Unhappy are conferred in the following programs:

Customer Excellence Awards

Sales Excellence Awards

Ethical Good Food Awards

Ethical Good Hair Awards

Ethical Good Retailer Awards

Ethical Good Trader Awards

Ethical Good Beautician Awards

Happy.Unhappy program is one of the many reasons that Happy.Unhappy consistently demonstrates a commitment to quality service. This criterion is designed by emphasizing the importance of the Happy.Unhappy promise, that customer satisfaction always comes first. The assessment and motivation tools can provide insight into your organizations" current performance against the elements in the standard and you can use this information to determine an action plan for the future.

There are four stages to our diagnostic and intervention process:

Diagnostics - Finding out how your customers see your staff.

Intervention - A personal coach and supportive environment for your employees to target change.

Review - A one to one assessor takes your employee through a performance review.

Rating - Your employee is issued with a golden star rating and Award certificate.

Everyone knows that without good people, good products cannot be developed, or good services delivered, or good customer relationships maintained. Your products, your services, your customers, your employees are all assets that may or may not be producing as much income for you as they could.

When people feel Valued it:

Inspires greater role in ownership and empowerment

Engages employees and improves productivity.

Happy Unhappy System"s Human Capital Enhancement Approach:

Gets rid of the inherent historic People Management problems

Creates an Environment for Culture change

Empowers frontline staff to see themselves as a vital part of your Organizational Team

Transforms Bottom Line performance.

Most customers enjoy accelerated growth, higher profits and greater business stability. It provides advice and guidance on a whole range of tools and techniques that can be used to deliver excellence. In this way both individuals and teams can learn new skills and gain greater understanding of these important concepts and how they can be used to build a truly customer focused culture.

Our process can provide you with Instant Results:

Enables employees to understand how customers Perceive them.

Facilitates better Communication from employees to customers.

Facilitates better Employee Behavior to customers.

Significantly increases Team Effectiveness.

Significantly improves Profit.

Our Customer Service Diagnostic is a 50 transaction assessment that helps customer service teams find out issues that are hindering their success. Each member of the team is profiled using the Happy Unhappy. Honoring organizations of all types and sizes and the people behind them, the Happy Unhappy recognize outstanding performances in the workplace.

The HappyUnhappy self-assessment tool supports the development of customer focus and the rigorous measurement of satisfaction in organizations. In order to nominate a customer, pick your category, select the customer you wish to nominate and submit youranswers to the questions required for the nomination. This information helpsHappy Unhappy determine the winner of each of the categories, as well as the overall winner of the Awards.

by: Leslee Thomas Pereira

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