4 qualities of a Web-Based Back Office that are critical for your Home Business
In today's well-connected, social mediated
, information innundated society that we live in and do business in, people are leaving the traditional workplace in DROVES and coming home to work on the lifestyle of their dreams.Saying no to angry bosses, annoying co-workers and office politics, real people just like you and me are leveraging the same technology that companies are using to become more nimble to simply re-direct our efforts (and profits) to our own bottom line.
Fortunately, we are living in an age in which this is more and more feasible, due to the simple technological advances that are making what seemed impossible just months or a few years ago, easily achieveable.
I'd like to quickly address four important qualities, that stand out, amongst all the others that any 'Back Office' of a Home Based Business must have.
1. Live Chat support via Skype.
Why Skype? Well, Skype has developed itself over the years as the premier universal web-based communication software. It enables text chat, voice chat, video chat, screen sharing, teleconfrencing, and can even be used from smart phones. The BlackBerry, iPhone and Android all offer Skype applications that enable voice and text chat via Skype as well.
The screen sharing function alone will save you hours of frustration when you have a technical support representative on the line. Any technologically savvy Home Business Opportunity will offer Skype Support, and in today's day and age, this is an absolute must for support.
2. A robust Customer Relationship Management (CRM) System.
There are many CRM software solutions available today. ACT!, Oracle, Lotus Notes, Salesforce.com, all offer some sort of a CRM solution, but as a Home Business Owner, you really have to balance your time. These are all excellent solutions, but require a VERY steep learning curve to implement successfully into any enterprise.
Having a Home Business Opportunity that has an integrated, out-of-the-box, CRM solution specifically tailored to your business is key, and will save countless hours and dollars wasted on attempting to do this yourself.
* A bonus, is if you can find a franchise that has the back-end CRM handled AND will provide you with an outbound call center to help manage, communicate with and upsell your leads, clients and customers. Mine does, and it's been a large contributor to my success, and will definitely help with yours. Not many Home Business Opportunities offer this level of support.
3. Access to multi-media training on the system, the products, the marketing and franchise operations.
It's been said that you always pay for education. You either pay for it in tuition, or you pay for it in experience. Getting any business off the ground is going to take a significant amount of learning. Especially if you've never done it before. Having the education and training on all of the critical parts of getting your business started and operating it successfully will again, save you hours and dollars.
Some Home Business Opportunities require you to pay for training on how to use their system. It's important to learn these in order to shorten the road to profitability, but if you can find a franchise organization that includes this in the back office, this is key, and will help you preserve your hard earned budget for things like advertising and an occaisional Starbucks Coffee :)
4. Having access to others who are working on the same franchise opportunity.
The Internet is all about community. Companies that are holding on to the isolated ideas of insulating customers from one another to prevent them from sharing information are doomed to failure.
You really want to have an opportunity to share and share alike with others who are going through the same process, struggling with the the same or different issues and can help or be helped by others who have gone through the same.
Having a forum in the back office where members can share information through posts or wiki's is going to lower the failure rate, increase the community drastically, and you will find yourself wanting to learn and contribute as you benefit from the contributions of others.
Looking for an opportunity that is similar to this? http://SecureBusinessFranchise.com fit's all of these and more.
Be Outstanding,
4 qualities of a Web-Based Back Office that are critical for your Home Business
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