subject: 6 Ways That Voip Softphone Technology Will Change Business Communications [print this page] Businesses incur thousands upon thousands of dollars in expenses each and every year. From marketing costs to operations, it never seems like there is any more room in the budget for cuts. That's where Voice over Internet Protocol comes in handy. VoIP, as it is commongly known, is the process of sending voice communication signals over the Internet to avoid common phone relay exchanges. While it is still in its infancy, it stands to change the way that businesses conduct themselves in the next few years by resorting to each of the following:
Eliminating the hardware. Any time a business calls the local phone company out to set up new phones, they are adding to the clutter of their work environment by installing bulky phones in addition to the other mandatory technologies filling out the work facility. With VoIP, everything you need to make a phone call is right there at your computer.
Enabling better multitasking. Since you can make calls with your computer, there is no need to be distracted between the information in front of you and the conversation going on inside your headset. Imagine the possibilities of being able to look at all of a client's information and personal history while you are on the phone discussing an issue.
Allowing video conferencing. Sales presentations, cooperative communications, and other forms of face to face networking no longer have to be done in person with the magic of video conferencing. This technological advancement in calling allows you to not only speak to a subject, but it also allows you to study the person's nonverbal cues as well.
Reducing phone center costs. Running a traditional phone center, which is essential if you are wanting to stay attached to your customers, used to cost a small fortune, but that was before it became as simple as choosing the right plan and empowering your employees with the necessary technology to manage inbound and outbound calls all on their own with nothing but the aid of their computers to guide them.
Bridging the gap that exists internationally. The Internet is a global information highway, and as such, it only stands to reason that you should be using everything you've got to harness that connectivity for the advancement of your business. With easier forms of communication, you are poised to do just that. No longer is it too expensive to tap a richly diverse, and financially rewarding, market.
Syncing with smartphones. Many VoIP providers are already making moves toward compatibility with smartphone technology. Simply purchase the application for the provider of your choice and farm all calls through it. That assures you will always have enough minutes to hold a conversation from beginning to end with no worries in between.
by: Gen Wright
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