subject: Virtual businesses need reliable delivery services to keep customers faithful [print this page] A virtual business which does all its trade and gets all its custom over the internet will live or die by the quality of the parcel delivery service it gives its customers. For such companies, both ends of their supply chain must be able to meet their needs. They need to know that they will receive their stock from suppliers on time, and equally, they must then be sure that when they dispatch items which customers have already paid for, that they will arrive in good time.
Otherwise, there is a great risk that the particular business will be diverted from its main focus, instead having to spend time chasing up orders, as well as placating dissatisfied clients. A letter from the boss of eBay UK published in a national broadsheet newspaper said that, with online sales expected to grow by a third in the next 10 years, it was vital that postal services could not only cope with that increase in demand, but ensure that their services did not deteriorate in their efforts to do so.
Online retail sales are forecast to rise to 62billion by 2020, as shoppers increasingly see the benefits of shopping at home, and using the well-established and usually reliable services of courier companies to do the hard work of bringing their orders to them when they are required.
Customers who experience difficulty in using their regular delivery service supplier have a greater choice than ever of alternatives, so there is no obligation on them to remain loyal when they experience service which is below the standards they might expect.
Restricted collection times are cited as one contributor to people increasingly turning to other courier companies. They can usually offer more flexibility, including a collection at a time which fits in with a business's or individual's own commitments.
And as many of the new types of e-businesses are run as a sideline by people with other jobs, this flexibility is a valuable service for them, as it means they do not need to disrupt their main work in order to send a parcel.
Making parcel delivery both easier and more reliable is a goal from which everyone benefits. That's why, when a senior representative from a major online company makes comments about the service its customers are getting, it is in every delivery company's interest to take note.
Thousands of customers get a reliable, efficient and cheap shipping service, and regularly tell others about it through online. If you're looking for the same, then go online to see what deals, including overnight delivery, you can find.
Virtual businesses need reliable delivery services to keep customers faithful
By: Jamie Francis
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