subject: Stimulate Your Business Using A Live Answering Service [print this page] Many Chicago-based businesses could truly benefit from the options that are afforded by a professional live answering service. With round the clock, seven day a week service, a business can project an impressive image that is normally associated with a successful enterprise. In these days of stiff business competition, it just won't do to have times when potential clients are unable to access your company. However, many companies have never even considered this option!
With a live answering service, your incoming business calls are met with the appropriate greeting and instantly, the caller is aware that they have reached an actual person, instead of just a machine. This will make a profoundly positive impression on a caller that is placing a call after hours or on a major holiday. In this scenario, the caller is most likely not expecting to reach an actual person. Needless to say, being able to communicate with a trained answering service technician is one way to secure and/or keep a customer.
In addition to the option of speaking with a live representative, with a live answering service, a caller can be given an entire menu of options. These can include dial-by-name and redirection by extension, department or employee phone number.
In addition, the service can manage many calls simultaneously which will eliminate the possibility of losing an important call during a busy hour. There is nothing more frustrating than getting a busy signal when you're already frustrated by a completely different issue. Just being able to reach a technician through a live answering service can do quite a bit to alleviating an already tense situation.
A live answering service can also be used in conjunction with a hosted PBX system, as well. This way, calls that are made to your local Chicago phone number (or Chicago toll-free number) can be redirected to a cell phone number or an alternate phone extension. This will allow communication with customers, employees and business contacts even when you are travelling across the country. With this type of flexibility, company employees can even conduct business from home.
A live answering service can also redirect an unanswered call to an employee voice mail box. Messages can then be checked at one's convenience. With this type of coverage, all important business communications will be received.
One of the best features of a live answering service is the fact that it requires no special equipment installation. This makes it not only feature-rich, but cost effective, as well.
Stimulate Your Business Using A Live Answering Service
By: Henry Brennan
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