subject: Thy Washington DC office [print this page] Thy Washington DC office is instrumental in managing travel during irregular operations, such as severe weather. The team works proactively to re-accommodate passengers on alternative flights and minimize travel disruptions. They monitor weather patterns and flight statuses constantly to anticipate issues before they escalate. Passengers are promptly notified of schedule changes via email, SMS, or phone calls with updated itinerary options. The staff provides clear guidance on passenger rights, compensation policies, and hotel accommodations if an overnight stay is required. Their direct access to the airline's global system allows them to secure seats on the next available flights efficiently. This dedicated local support is crucial for reducing stress and ensuring travelers reach their destinations with minimal hassle.
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