subject: EL AL Airlines Madrid Office +1-888-839-0502 [print this page]
I had a very good recent experience at the EL AL Airlines Madrid Office, and I was truly impressed by the professionalism and level of service they provided. I went to the office to get clarification on baggage regulations and meal preferences for my next trip to Tel Aviv, as well as to address some concerns regarding my flight reservation. The staff was polite, focused, and quick to recognize my needs as soon as I walked in. They looked over my reservation thoroughly, patiently addressed all of my inquiries, and even suggested some options I hadn't thought of. What stood out to me most was their willingness to go the extra mile—ensuring my seat preferences were noted, helping with my Matmid frequent flyer account, and even checking in on travel restrictions and visa requirements without me having to ask. The environment at the office was clean, calm, and well-organized, which made the entire process smooth and stress-free. It’s rare to find such a combination of professionalism and warmth in customer service these days, especially with airlines. Communication was seamless, as the staff was fluent in both Spanish and English, and they made sure I fully understood every detail before finalizing anything. I left the office feeling not only relieved but genuinely cared for, with all my documents neatly prepared and emailed to me as well. It’s clear that the team at EL AL Madrid takes pride in their work and puts the customer first. If you’re flying with EL AL and find yourself in Spain.
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