subject: Right Temperature Means What We Say It Means When Shipping [print this page] Courier services around the country know that the bottom line in business is pleasing the customer. So, if Aunt Jane in Detroit receives those fancy chocolates and they arrive melted, or that medical lab has to discard their specimens because of too-cold or too-hot exposures, we have not satisfied that customer. That is why most messenger, courier and shipping services maintain temperature-controlled warehouses.
The expense of operating such a warehouse, which is kept at constant temperatures just below that of standard room temperature (except for the warehouse's refrigerated areas), is more than offset by customer satisfaction in our delivering fresh, viable and usable materials and products, quickly and efficiently. Anything less is completely unacceptable to your local courier service because it would be completely unacceptable to you. Our warehouses are matched as well by our temperature-controlled delivery vans, specially designed for medical and crime lab specimens; both are necessary components in the courier services system.
Imagine this scenario: a major crime scene, an assault and near-murder, is under investigation. Lives hang in the balance, and they hang not on one, but on two deliveries. Blood samples must be taken to the medical lab at once to crosscheck for possible disease or chemical reaction. Once the lab clears these, a matter of perhaps half an hour, medical procedures can begin to rescue a victim from blood loss and shock. The shock the victim is experiencing is anaphylactic; something administered at the crime scene, either deliberately by the criminal or accidentally by the rescue team, has brought this on.
Obviously, this delivery is both life-preserving and, if late, life-threatening. We must use our most efficient and temperature-controlled delivery van to expedite it. If the lab results are compromised through heat exposure, the patient may die.
The second delivery is for storage in our temperature-controlled warehouse. It is part of the crime scene evidence, and this shipment will be added to, until the investigation ends. Meanwhile, it is absolutely vital that the evidence be kept temperature controlled. Our warehouse is the ideal venue for this. Evidence that is heat-damaged is useless for purposes of criminal trial.
So you can see the need for temperature-controlled warehouses, and delivery vans, for our country's courier services to do a swift, efficient and temperature-perfect delivery each and every time. Keeping products that are entrusted to our care on the right line, temperature-wise, is good for our bottom line of customer satisfaction.
by: Chris Ellis
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