subject: Is Your Air Freight Shipping Company Holding Your Company Back? [print this page] If your company ships orders to customers, its especially important that you have a service provider that offers reliable, economical shipping solutions for your business. Most business owners dont stop to think how important the shipping company they partner with is to the success of their business.
Think about this. If your company decides to go with a cheap, unreliable shipping company that routinely delivers orders late, damages packages, or loses packages, how do you think customers will respond? They wont direct their anger at the shipping company; theyll direct it at your company. And as a result, theyll stop doing business with you. After all, why would any customer continue to order from your company if they know theres a good chance there will be complications with receiving their purchase?
On the other hand, think about this. If your company partners with a shipping service provider that offers timely, affordable, reliable services, your business can improve customer satisfaction and reach more customers. Thats right - a good air freight shipping partner can actually help your company do more business.
Thats why its so important that you take a step back and grade your current shipping vendor. Are they really the right partner for your business? Or are they holding your company back? Here are a few things you need to look at when rating your shipping companys performance.
* Timeliness - Does your shipping company deliver packages in a timely manner to customers? Or are your shipments always getting delayed and slow to arrive to customers? Todays consumer expects fast delivery whenever they place an order online. If your shipping company cant offer timely service, you need to partner with a different air freight shipping service provider.
* Safety - Occasionally, packages will get damaged or lost. Thats part of doing business, but if this happens more than just rarely, its a sign your shipping company is careless and isnt treating your packages with the level of respect you deserve. Take your business elsewhere.
* Cost - Cost should never be the only factor you consider when choosing a shipping company, but that doesnt diminish its importance. Countless studies show that consumers do consider shipping costs when placing orders online. If your shipping rates are outrageous, youre going to lose a lot of sales. Thats why its important to compare rates from multiple shipping companies to be sure youre getting the best prices.
* Customer service - Does your shipping company go above and beyond to ensure your satisfaction? Do they answer your questions and offer help whenever you need it? Or are they slow to respond and lacking knowledge about their shipping services?
* Service options - You need a shipping partner that offers a full range of air freight shipping services, such as express air shipping, small package shipping, and shipping to hundreds of destinations spanning the globe.
Its time to take a closer look at your shipping partner. If theyre not giving you and your customers the highest level of service, you need to find a new air freight shipping company.
by: Christine Richard
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