subject: Consumers agreed to purchase prototype first "three guarantees" - washing machines, washin [print this page] Consumers agreed to purchase prototype first "three guarantees" - washing machines, washin
Not long ago, Beijing Fengtai District, consumer complaints to this newspaper, said Ms. Lee, she is "51" purchased during the Washing machine Drainage occurred not long before the failure, the manufacturers send someone to repair many times, no fix. Ms. Lee would like to exchange goods, manufacturers not to change, but always repairs, she was fed up. Ms. Lee told the reporter that this washing machine is a sample of the original price 1,800 yuan, she spent only 600 yuan. Sample sales that were not really used, only on display in stores to display the time about six months, did not affect the performance of the machine. Because cheap, Ms. Lee bought, and sales personnel invoice the "prototype can not be returned, can only be repaired" message. Unexpectedly, two months to buy a home out of a problem, maintenance personnel before and after the door 5 times, failed to fully fix. Ms. Lee received the complaint, the newspaper reporter with the washing machine manufacturers were contacted. Ms. Lee confirmed factory stakeholders reflected in the case, as a prototype, can not be returned, otherwise they want to replace it an exception to Ms. Lee, but not the same type of prototype, but nor for the normal machine, so I can not provide replacement service. Coordinated by the reporter after, Ms. Lee in settling some of the money in exchange for another type of new products. Reporter learned that discount firms handling the sale has become a common means of sample, the general models of products in a delisting or business marketing strategy adjustment, the prototype will sell at a discount, and a great discount, which attracted many "save money family" in the eye. State "three guarantees" states: Since the products within 7 days from the date of sale, performance failure occurs, consumers can choose to return, replacement or repair; products from sale within 15 days from the date, the performance failure occurs, consumption can choose a replacement or repair, replacement, the seller shall be transferred free of charge to consumers for the same model with the specifications of the product; in the "Three Guarantees" period, repairs are still not normal to use two products, with providing mender repair records and proof, the seller is responsible for the consumer free exchange of products with the same model specifications or return. However, due to prototype is a special commodity, manufacturers are generally not only for repair, but also in the sale are a clear reminder. A store's sales manager, told reporters: "After all, different from the prototype machine have not been touched since we made the concession in price, but also to ensure after-sales service, you can not easily returned the." The manager said that the prototype in will show the process of natural wear and tear, wear and scratches, but generally do not have quality problems. China Home Appliances Chen Gang, Vice Secretary-General believes that manufacturers should be made clear when dealing with prototype prototype to inform consumers of the existence of defects which can enjoy what services so that consumers do plainly consumption. Consumers to purchase sample, they can not just be attracted by low prices, we must fully understand the risks prototype in the time of purchase, be sure to sign service agreements with vendors.
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