subject: The Implementation Of New Delivery Programs [print this page] When you're trying to choose a new courier software program for your delivery company, there are a number of things that you want to think about before you ever buy, and then a number of steps you have to go through in order to implement the software smoothly. Before you buy, you really need to evaluate the software not only in terms of the purported features which it will offer you and your customers, but also in its ease of use. The "try before you buy" philosophy is always a good one when it comes to software, and finding a dispatch software demo of your program to evaluate before you buy it is one of the best ways to make sure that the money you're about to spend is going to be spent on something that is actually going to benefit your company and your customers.
Once you've tested the program, or programs, enough to know that you do in fact want to buy it for your company, you have to contend with the best way to roll this out to your employees. Far before you initiate a system wide install of the new software, you need to make sure that all of your staff is well trained on the new system. This is a huge cause of customer dissatisfaction, because when employees aren't sure how to properly use new software, mistakes can happen far more frequently than they usually do, which can cause numerous large problems for clients in the courier industry. As well, many of the client side features are going to present problems for your customers, so you need to have support staff in place in your offices which are well trained in the new program so that they can walk your customers through any questions or difficulties that they might be having.
Once you know that your employees know the new software inside and out, it is time to introduce it to your customers. A good hint for implementing new software, especially if it is going to dramatically impact that way your clients can interact with your company, is to send out a letter or an email beforehand letting clients know that this change is in the works. Customers often get upset when things are changed dramatically on them with little or no notice, so take the time to just give them a heads up.
by: Paul McDuffy
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