subject: Can I Make A Phone Call To Track My Shipment? [print this page] Although checking the status of a courier shipment online has become the normal way of doing business today, this doesn't mean that older systems of checking the status of a shipment have been completely phased out. On the contrary, you will find that the average San Jose courier service who has now implemented a system for checking the status of any shipment on the internet has left their old systems which allowed customers to check the shipping status by phone in place. The reason for this is that there are many things to gain by making it possible for customers to check their status by the phone and very little to lose by leaving such a system in place.
Generally speaking, the primary cost is in setting up a system like that, not in maintaining it. However, if you removed the system, you would stand the chance of alienating many customers. Many customers get used to a specific way of doing business with a company and do not perceive "progress" the same way that those running a company do. That is why it is never a good idea for a company, like a courier business, to simply erase one system in favor of a new. Rather, a wise choice is to let them co-exist for a period of time until all customers have allowed themselves to make the transition to the new system.
The good news is that even if a courier company for some reason decided that they wanted to get rid of their automated system to allow customers to check their shipping status via the phone, they could still make it possible for a phone call to yield the results customers are looking for. Usually, the online status lookup only takes a minute. So, if a customer is unable to access the internet or is unwilling, a receptionist or staff member can easily take a call and use the same tracking number in the online system for the customer in order to provide them with the information that they are trying to gain.
Sometimes it is just more convenient to use the phone rather than the internet to track shipments. Everyone has a cell phone with them these days, but not yet everyone has made the transition to a Smartphone. For this reason, it can be simpler to just make a phone call to check shipping status rather than having to find a place to go online.
by: scott gallagher
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