Introduction:The business world today is different from the business world of a few decades ago. Today, companies rely increasingly on technology for many different aspects of their business, and the use of technology is making outsourcing easier. Companies are using outsourcing for a host of different reasons, from making actual sales calls and handling customer service to training their own employees.Growing number of companies are making it a...more
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Due to the current challenging economic climate, it has become imperative for businesses to maximize their returns on investments and assets in order to survive. Consequently, many businesses and organizations have had to align their technology platforms with every aspect of their operations in order to maintain a competitive edge over their rivals. It is no longer viable for business managers to focus on human resource, inventory, costs, and other cash flow improvement measures without incorporating the latest technology. This has made information technology management a primary consideration for every business, regardless of its size. IT management has emerged as an integral part of business.Information technology management basically refers to a discipline in which technology resources are harnessed in the management of a business firm according to its needs and priorities. In this case, resources may include all forms of a companys computerization efforts including hardware, software, data center facilities, networks, and personnel who work to maintain these computerized systems. Key factors in management of a companys IT department involve basic management functions such as...more
In any office, there is a front office which interacts with the visiting customers and a back office which manages all the rest of operations. Back-office comprises of product designers, engineers, administrators, and accountants, everybody who is not dealing with customers face to face. The efficiency of back office propels the growth of the...more
All over the world you will find innumerable call centers. This is the only sector which has seen the tremendous growth in few decade years. Businesses are using this call center services to expand their business. Call Center services includes Outbound call, inbound call, telemarketing services, technical support etc. If the enterprises dont use...more
Globalization is becoming increasingly prominent in almost every type of industry, but the upsurge in the IT industry is phenomenal. Firms want to benefit from economies of scale, improve the level of efficiency and gain access to the wider labour market. IT outsourcing is now a highly publicized concept and most industries are now moving in the direction of offshore outsourcing. Due to the ever growing importance of outsourcing we must focus on some of the factors influencing outsourcing relationships such as trust, flexibility, communication and cultural issues. This article is centered on cross-cultural issues in IT/IS outsourcing relationships.Every country is unique with its own traditional lifestyle and culture and for globalization to succeed it is extremely important to understand how to tackle cross cultural issues in order to promote a better understanding and working relationships. Companies that outsource face increased coordination costs and it is extremely important that the cross-cultural challenges are fully understood for their projects to succeed. One of the researchers in this research paper highlighted the importance of handling cross-cultural factors by saying...more
IT Offshore describes relocation by a company and it is the virtual workspace of that company. Virtual works can be seen in the context of production offshore and services offshore. The main focus area of offshore virtual services has been the...more
In the present corporate scenario, financial businesses, regardless of their size, scale or ownership form, have changed their outlook towards execution of various business activities. This change has occurred in the light of the recession and fierce...more
The world embraced the tenets of free trade and liberalization long time ago. Initially there was lopsided distribution of skills amongst people. But gradually as standardized education was available to the global population, a new breed of human...more
Whether you wants to build a creative brand design or wants to complete re-branding campaign for your business, there is enough wealth of creative agencies in the market that offers the service what you are actually looking for. While searching for...more
IT is the most crucial component for numerous business operations nowadays; hence it is essential that IT systems have the appropriate level of support so that they can run smoothly. Today any concern with a computer that remains unsolved for a span...more
Everyone knows that America is having a tough time, economy-wise. There are unemployment, dollar devaluation, not to mention lots of businesses closing. B2b leads are badly needed for those who want to continue their stay in the business.For them to...more