subject: Virtual Pbx Phone Service For Businesses [print this page] Small businesses can provide excellent customer support and thereby improve their business image by setting up the virtual PBX phone service in their offices.
Innovative Features for a Competitive Edge
The virtual PBX phone system is integrated with several advanced call management features like auto attendant, find-me/follow-me call forwarding, automatic call distribution, voicemail, fax to email, voice to email and more.
The auto attendant receives incoming calls with appropriate salutation messages. For routing calls to the right extensions, callers are provided with a menu of options such as dial-by-name, dial-by-extension and so on. It manages numerous calls incoming together with exceptional proficiency and transfers calls without transmitting busy signals.
The find-me/follow-me call forwarding facility forwards calls to main business phone numbers to alternate extension phone numbers including personal landlines and cell phones. This enables steady communication to be maintained with customers and employees even from distant locations. Calls that remain unanswered are routed to the voicemail system, where callers can leave voice messages. Voice messages are also forwarded to designated email accounts and the arrival of new messages are promptly alerted on the cell phone as well. Thus the business can focus on its core business functions without worrying about missed calls.
Supports Numerous Extensions
The virtual PBX phone service enables small businesses to minimize their telecommunication expenses, as it facilitates outgoing calls to local and long distances at economical charges. Small offices can establish their virtual business presence anywhere, without creating any additional physical infrastructure. Besides, several extensions can be maintained from an existing telephone connection; therefore their business can be expanded without making much additional investment.
No Onsite Equipment Hassles
The features of the virtual PBX phone service can be utilized without installing costly onsite hardware. The necessary equipment is maintained by the service provider at its sites and the PBX features are offered to businesses through a hosted server using broadband Internet or telephone networks at a reasonable monthly rent.
by: John Steven
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