subject: Use Virtual Smart Agents – Make Your Business Smarter [print this page] Virtual agents constantly gather and consolidate customer feedback, giving you a better insight on how to improve in the future. It works as a service agent, search engine, and also as a market analyst, all at the same time. These virtual agents off-load repetitive questions and general enquiries from the customer service queue giving live agents more time to focus on greater issues.
Use Virtual Smart Agents Make Your Business Smarter
By: perri
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