subject: Demand The Best Customer Service On Your Trip Away [print this page] You can go on a holiday or a weekend break and stay in the most luxurious surroundings, in a hotel that serves the best food money can buy, with the most comfortable bed in the world, and when you come home only remember the appalling way you were treated by a certain member of staff when you arrived.
Customer service is everything in the hospitality industry. Fail on that at even if you get everything else spot on, you will have failed over all and the customer is likely to leave dissatisfied. When a person goes away to a hotel they are looking to be made to feel special, to be made to feel like nothing is too much trouble for them and that everyone from the waiter bringing up room service to the general manager of the establishment is there to make their stay wonderful.
No one wants to be suffocated by wide smiles and fake greetings, but they do want to be made to feel like they matter, like the staff of the hotel care what they think and are genuinely interested in having them as guests. Its not an easy thing to achieve. If it was then every hotel in the country would offer excellent customer service, and that is simply not the case.
There are however, groups of hotels that pride themselves on getting it right first time and treating every single guest in a way that makes them feel they are the most important person in the hotel. Its something of an art, and it is something that some establishments in the UK do to perfection. Being treated in this way is what everyone wants when they are staying away from home, and indeed what everyone deserves.
If you want to ensure that you have a holiday to remember for the right reasons, then it makes perfect sense to go online and find the hotel of your dreams on the internet. There are companies that specialise in providing a wide choice of bespoke hotels across the country, staffed by people who know their business and know what people are looking for when they go away.
When you stay in a hotel where emphasis is placed on providing excellent customer service then you are certain to have a memorable stay. Combine that with excellent facilities such as a golf course, spa or an on-site gym for example, and the perfect stay is pretty much guaranteed.
by: Ronald Jackson
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