subject: Ensuring exceptional customer service to the online customers [print this page] The definition of good customer doesn't necessarily end with the handing over of the product with a smile to the customer. More so is the case on the internet market where the customer buys a product relying entirely on the description and the picture you have on your site, and probably a few reviews or testimonials. Even if you do make sure you deliver exactly what you have promised, chances are high that the product might not exactly be of the quality the customer had in mind when they really see it or maybe the product has incurred damages in transportation!
Whatever the case, it is your responsibility to offer a replacement or refund to the customer if they are not satisfied with the quality of the product, to ensure exceptional customer service in a competitive market. The fulfilment process should include set procedures to enable a convenient return policy to the customers. Moreover, it is also important to keep regular records of the reason and frequency of return of products.
Efficiency of the order fulfilment service you rely on could make a great difference in the level of customer service your site offers. An order fulfilment company would generally take up the entire process of order fulfilment, warehousing, eCommerce development and even telecommunications or maybe just parts of it. From all the planning and development of your website to all aspects such as returns policy will be efficiently planned and executed by a good order fulfilment services, enabling you to concentrate on other aspects of the business such as optimising productivity, reducing costs and maximising returns.
At ILG we have been delivering the best service in all aspects of order fulfilment, ecommerce, shipping, and logistics and warehousing for over two decades and we know what it takes to provide exceptional customer service.
Ensuring exceptional customer service to the online customers
By: Allision
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