subject: Live Answering For Black Friday Shopping [print this page] Black Friday sale, that all important day after Thanksgiving, is certainly a day of chaos, mayhem, as well as the inevitable flood of people trying to get the best deal out of merchandise for sale. Wouldnt that be a first-class recipe for a business nightmare? Of course, shopping malls and department stores would not want to do away with them. After all, how are they going to get rid of the surplus products with some profit? While companies these days are bracing themselves for the soon-to-come onslaught, they could also offer shopping options to their customers: an order processing network. Not only could this reduce the pain and headaches that are part and parcel of Black Friday shopping, it can also be profitable for firms as well. A lot of shopping mall owners will appreciate the efficiency that telemarketing can bring.
One defining quality of Black Friday shopping is the volume of shoppers. Department store owners and employees all agree that this is a huge problem for them. There are too many people entering the mall, shopping for bargains, lining up or even pushing against each other in the check-out line. Since personnel can be limited, the problem of serving shoppers fast can become a huge problem. Now, wouldnt it be a better idea to simply advertise the merchandise on sale, then have interested customers phone a live answering service? By setting up an order taking process through the phone, merchandisers may be able to reduce the number of people that go inside their malls. It will not create that much stress on personnel.
An order processing service can be a very handy means for department stores to fully serve their customers. It is a fact that a lot of people will be coming over on that day. It is also a fact that shopping personnel can become harried even before the day is done. Just imagine shoppers constantly nagging them about this and that item on display. Would it be surprising if theyd snap? If a live operator is used, customer inquiries could be effectively organized and addressed. This, in turn, could make customer experience better. Its like this: customers call a contact center, make a purchase, the customer service support representative gives a tracking number, customer then picks up item at a time of their convenience, and thats it. It certainly can save time for both the shopping mall and their customers.
Arranging for a 24/7 live answering service for a shopping mall or department store can be a good way to ease the flow of customers. It doesnt have to be an every day operation. One can easily find a contact center that offers seasonal customer service support for their clients. For a shopping mall owner, or just about any store that sells merchandise, this can be the perfect solution for their marketing needs. Sure, some people will balk at this idea, but its just a suggestion. No one is insisting that a live answering service should be used. At the very least, this is just an option that entrepreneurs might want to invest on.
by: DCampbell
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