subject: Things To Consider Before Investing In Hosted Pbx [print this page] Most small businesses today employ hosted PBX services to keep their basic functions running. However, hosted PBX services are not always the right fit for business ventures.
Do you lack funds?
Setting up an in-house PBX can be very expensive if youre doing it alone. Old companies did this before, which is why only very big ones got the support of in-house phone network systems. Today, though, even small businesses can enjoy this kind of support. Hosted PBX services are offered by third party contractors so you can be sure that the set up is stable and easy to install. The database is shouldered by a different company so you wont have to worry about its maintenance. All you need is Internet connection and youre all set. Installation fees may apply on top of the monthly fees, depending on the terms of the company youre employing.
Do you need stability?
The thing with PBX systems is that it costs a lot of money and manpower to setup and maintain. If you install very basic lines on your own, you may suffer from unstable network connections. When you employ a hosted PBX service from a third party contractor, though, given that the contractor is credible, you can enjoy stable connections. You wont have to worry about the maintenance, either, because the host company can take care of this for you.
Do you lack manpower?
Another reason why a lot of small business owners are opting to have hosted PBX services is because they lack the manpower. Sometimes, even if they have enough funds to employ people, there just arent enough specialists for an in-house job. Also, the employee benefits can drain a company dry, so its still more economical for start up companies, especially, to just employ third party contractors. If your business fits this bill, you might want to try hosted PBX companies instead of trying to maintain an IT department for the job. As least a credible third party contractor can guarantee 100% consistent repairs should the need arise. This beats having to risk your investments on a faulty IT team. Of course, you should check the credibility of the BPO company first.
Do you need assurance?
If you start the PBX system on your own, from scratch, youre bound to suffer from a lot of flop ups. Employing a third party company who can provide hosted PBX service can save you time, money, and trouble. Look for a company with years of experience behind it. You might be asked to pay higher fees for more credible PBX providers, but youll see that the investment is worth it. This isnt to say that good PBX services have to cost a lot of money. There are plenty of credible PBX hosting companies with competitive rates. Do your shopping first before choosing a company in your area. If possible, choose a PBX provider which has 24/7 remote support. Since this service is online, you can even widen your choice to BPO companies abroad. Check client testimonials so you can be sure youre hiring the right one.
by: Percy Aubert
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