subject: Times When You Need The Services Of Travel Agencies For Flight Booking [print this page] The airlines have the websites of their own and these encourage the customers to book directly on their websites. The customers, too, feel that the best chances of getting the cheap air tickets lies with the airline companies. But, looking at the statistics of flight booking from the various sources, it is quite clear that the agencies still hold sway over the airline product. Why are people still using the services of the travel agencies? Here are some reflections on why this is so?
The travel agencies are able to provide a more personalized service than the airlines. While using the online medium for booking is easy and convenient, it comes handy to those who are familiar with using this medium and make bookings. However, if there is something in the online flight booking which is not clear, then you need the services of someone who can clarify the point. You might need some more help than merely calling the customer service representative. This is here that the agencies score over the airlines. They are in a better position to provide the personalized services such as preparing the travel documents, advising on travel destinations and others.
Another key difference is made when there is a need to travel on multiple legs of a journey and need to have the services who can manage this for you rather than you worrying about the finding the right flights and other methods of transport for reaching the destinations. Travel agencies can manage your multiple leg travel better rather than the airlines since the airlines would be able to service only those sectors most of the times where these operate. There might be some sectors where these do not operate and you might have to get into the hassles of finding the connecting flights and again doing the baggage check-in. With agencies, this problem is resolved to a good extent as these take care of your travel needs, giving you all the time to focus on work.
Agencies have flights inventory from different airlines. This makes them offer you choices in flight booking. The cheap air tickets which you are looking for have better chances of being found with agencies because of the choices of airlines which agencies offer. If you go on your own, you will have to search for these by visiting the various airline websites which is a time consuming exercise. And, every airline will be talking only about itself so you will be left on your own to decide whose service to take. Agencies can give you more options based on your precise needs and can guide you on which airline would be good to travel with.
For these various reasons, the customers are still flocking to the agencies for flight booking purposes although the airline ticket sale directly from their own websites is also increasing by the day.
by: Shawn Parker
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