subject: Travelgenio As Well As Travel2be Unveilings An Airlines Travelers Satisfaction Survey Form [print this page] The internet travel agency Travelgenio, with its second brand, Travel2be, has made a novelty study to understand the satisfaction of the airlines travelers and also the general evaluation of the actual flight experiences.
With an online questionnaire, 145000 passengers were asked about their opinion on the experiences they had throughout their last flights and all the factors that influence them in a positive or negative way on the final satisfaction.
From the results of the survey, the potential airlines customers have between 41 and 55 years of age (37, 63%) with research level where the seventy seven, 73% have some kind of univertity degree and are actually working (77, 26%). Despite this - says Mariano Pelizzari, Travelgenios CEO - the first motivation for passengers to obtain on board is turism or leisure (45, 02%), followed by family or even friends visits (thirty, 41%).
Talking about airlines businesses, it is well valorated the facility to make the check in (74, 05% thinks about this inside a positive way), actually extended on it's online version, that makes easier and faster the boarding. The issue of including luggage in the ticket price is well valorated for the 47, 07%.
One of the most determinant fact for buying a plane ticket is cost. As Pelizzari explains, 68, 04% of passengers are looking for an acceptable or excellent price before making their reservations.
The space left for legs is not really good evaluated. 40, 9% of the asked travelers think isn't enough. However, hand luggage space is valorated inside a positive way by 51, 20%. From the results of Travelgenio's and Travel2bes vacationers satisfaction survey, 72, 16% of the customers situate this problem in acceptable (41, 92%) and excellent (30, 24%).
Mariano Pelizzari says it's surprising how buying routines have changed on a few years. Actually, 70, 47% of the customers buy their tickets with an online travel agency whilst only the 25, 83% purchase them directly from the airlines web. He also addes 66, 43% of the passengers purchased an internet price searcher for locating the destinations while only seventeen, 05% of them go directly to a few of the online travel agencies like Travelgenio
91, 39% of the users notice that price is the most decisive aspect for that final decision, as well as 74, 34% declares that schedule is also important for them.
Finally, Mariano Pelizzari clarifies the trustworthiness of the travel agency or website is taken into consideration by 51, 85% of the participants, while 42, 89% also think it is important a concrete flight organization. This are data we must consider carefully.
by: Leigh Holmes
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