subject: Use An Online Courier Service To Arrange Rapid Deliveries [print this page] It is amazing how much business is conducted over the net these days but even with so many products and services becoming digitised there will always be a need for physical objects to be shipped around the world. In fact, the onset of the digital age and increases in online shopping means that customers now expect a service that is quicker than ever! This means responding to orders and enquiries in a matter of minutes and shipping purchased goods in a few days or less. In the run-up to Christmas this pressure on retailers will only increase further.
Whether you are a sole trader selling goods via a hosted site like Amazon or eBay, or a large-sale retailer who handles hundreds of orders on a daily basis via an eCommerce website you will need to ensure that you have a reliable courier service in place prior to making your sales. The easiest way to manage your deliveries is through an online courier service and this is the way the majority of modern couriers operate. However, the level of service via an online system will vary from company to company. If you are sending regular deliveries then here are some useful online features to look out for.
Booking / collection can these be arranged online and will the courier collect from the address you need? If you cant wait in for a collection is there the option of a drop-off point?
Track and trace does the courier offer an online track and trace service once your parcel has been collected? Is the track and trace regularly updated so you know exactly where your parcel is?
Address book can your courier site store the addresses that you use regularly to save you having to type them out each time?
Collection from alternative addresses does the courier allow you to arrange collection from alternative addresses if necessary or are you only allowed to register a single collection address?
Downloadable PODs once you know your item has been delivered can you download a proof of delivery form to show who signed for the goods and keep this information for your records?
Shipment protection does the courier offer adequate shipment insurance to cover any potential loss or damage during transit? Do they offer extended liability for more valuable goods?
Timescales can the courier deliver goods within the timescales you require?
Online account if you are making regular deliveries will the courier be prepared to offer you an account so you can manage your payments on a monthly basis?
by: Amy
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