subject: IVR Payment Processing [print this page] IVR Payment Processing
For those consumers that work from home or just like staying home, paying their bills can be done faster and more efficiently when they can call it in to debt collectors. Businesses that use an IVR payment processing system for their customers may deal with a lot less owed debt when it is easy for those customers to call in payments.
The benefits for the customer are great when an IVR system is in place. There is the convenience of being able to pay bill from any location at any time. This helps a lot in keeping their payments on time. Many people work odd shifts or they have troubles that require them to be in a certain place for a long time. Making it easier for these people to pay their bills is always a plus.
Customers will have a better time at being able to track their payments and to know existing balances. In the past, this was a chore for businesses to have to deal with when callers wanted general information about their accounts. Being able to call and get it without talking to a representative is a great way to save money and time for both parties involved.
Businesses that use an automated phone system for receiving payments can save a lot of time and money in customer service calls. Those same representatives can use the time to talk over real issues with customers instead of just talking payments or giving out account information that could be taken from an automated system. There is also a lesser chance of customer and representative conflict over existing payments and account balances.
No one wants to be put on hold for long time lengths. However, in some cases, it cannot be avoided. There might be high call volumes or a problem with a customer that places everyone in line behind that customer in waiting position. The automated calling system ends this holding by redirecting and answering calls.
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