subject: China’s first online shopping activist platform will be on line after the Spring Festival [print this page] Facing the increasingly advanced online shopping and activist cases, yesterday, Chinas largest online retail platform Taobao announced that Taobao will spend 100 million Yuan to build the first online shopping activist platformTaobao Consumers Activist and Support platform, which will be on line officially after the Spring Festival. Sellers need to response to complaints within two days. In this platform, buyers can maintain equities within 24 hours. According to the introduction, consumers can have activist complaints on the net, and can also monitor complaints processing status at all times. For consumers complaints, Taobao.com requires sellers must response within 48 hours; the over due responses, Taobaos consumers activist personnel will intervene to process. Taobao promises to the consumers that Taobao will finish processing all the transaction disputes within 30 days. As for the situation that sellers ship out the goods over the commitment time and consumers application for drawback has no response, system will refund automatically. In addition, this activist platform will also set lighthouse on the home page which targets at exposing the seller poor reliability at regular intervals. All the Taobao online stores can enjoy settlement of claims. Before the activist platform on line, Taobaos Consumers Full Online Shopping Support Plan will be activate on January 15th, any commodity buyers purchasing from any online store on the Taobao which appears quality problems, after verification of Taobao.com can obtain compensation first from guarantee fund. Therefore, Taobao increases previous 20 million Yuan to 100 million Yuan. Also an online retailer, although epathchina.com is not a Taobao seller, epathchina.com is optimistic about the platform. As long as there is an effective activist support platform, consumers will be positive of online shopping and online sellers. Then, it is good commercial opportunity for online sellers. Certainly, epathchina.com will learn from Taobao, and perfect all kinds of services constantly.
Chinas first online shopping activist platform will be on line after the Spring Festival
By: lidongqun
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