subject: D K e-SERVICES TOURS & TRAVELS [print this page] D K e-SERVICES TOURS & TRAVELS
The case discusses e-Seva (Electronic Service), an e-government project initiated by the state government of Andhra Pradesh (GoAP) in India. The e-Seva project aimed at integrating and offering a wide range of government to citizen (G2C) services at a single location. The case highlights the objectives of the eSeva project. It provides detailed information on the implementation of the project, its IT architecture, and the hardware and software used. The case describes the G2C services offered by the GoAP and the benefits reaped by the citizens and the GoAP after the implementation of the project.
Looking at 'service' from the citizens' point of view, the Government of Andhra Pradesh seeks to redefine citizen services through eSeva, using state-of-the-art technologies.
eSeva builds on the success of the TWINS pilot project launched in Banjara Hills, Hyderabad, in December 1999.
AN INTEGRATED APPROACH:
Integration of departments - central and state governments.
Integration of services.
Integration of G2C and B2C.
Efficiency, Reliability, Transparency and Scalability are the watchwords at eSeva.
THE VISION:
The Government of Andhra Pradesh has a clear vision to create a knowledge society by using Information Technology in all aspects of development and governance. Pioneering efforts are being made to reach the benefits of IT to the citizens - urban and rural, rich and poor, literate and illiterate. The Government is conscious of the dangers of the 'digital divide', and is making special provisions for reaching the 'information have-nots'.
SALIENT FEATUREA E-SEVA:
eSeva centres (with 400 service counters) spread over the Twin Cities and Ranga Reddy District.
All service counters are facilitated with an electronic queuing system.
Operating from 8.00 am to 8.00 pm, on all working days and 9.00am to 3.00pm on holidays (Second Saturdays & Sundays).
'One-stop-shop' for over 66 G2C and B2C services.
No jurisdiction limits - any citizen in the twin cities can avail of the services at any eSevaservice centres.
