subject: Responsibilities Of A Virtual Personal Assistant [print this page] Don't ever underestimate the duties of a virtual personal assistant especially if you can find one who is really experienced, easy to orient, and is a certified go-getter.You will realize that the tasks he/she can accomplish become endless.
Administrative Support.
This basically refers to administrative tasks that would normally take up a huge chunk of your time. They are known to be routine and are very important to ensure that the business can run smoothly every day. The administrative jobs of virtual personal assistants can include the following:
They can create, as well as, maintain database or directory.
Organization is a very vital process, most especially when you're talking about your list of customers and suppliers. It becomes very convenient for you to reach out to your customers for follow-up, product updates, and news information. Your VPA can develop a database or directory for you, and eventually manage it. Some are highly skilled with the use of a spreadsheet, while those that have a basic background in database programming or Microsoft Access can customize this directory or database for you.
They can keep track of your schedule.
You don't want to miss a very important appointment, meeting, conference, workshop, or even the birthday of your son or daughter, or your wedding anniversary. You can look for a VPA who can help you remember things clearly. You can hire a VPA so you can have someone monitor your daily calendar schedule. VPAs can take notes of your important dates and remind you either a day or even a week before the actual event; so you will be able to prepare yourself, block off dates, or avoid coming up with conflicting schedules. VPAs who can do this task will give you a hassle-free calendar management.
They can function as your customer service representative.
Your customers will not only go for your products and services. More than anything else, they would like to deal with a company who can provide them with excellent customer service support. Your virtual personal assistant can become skilled in the customer service area. This means that you can reroute your calls to them, so they will be the one to assist with your customers' inquiries, complaints, and feedbacks. For example, a certain virtual assistance company has its own Customer Relations services. This means that you don't need to deal with your clients for most of the time.
Some VPAs have their own specialized areas. For instance, a virtual personal assistant who has been greatly exposed to information technology can be of great help if you are looking for someone who can do technical support.
Hiring a virtual personal assistant as your customer representative implies that you can have more time to focus on far more important aspects of your business, such as marketing and administration.
by: Lawrence Perry
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